Refund Policy

Effective date: 14 November 2026

This policy explains when and how you can get your money back for ImageInAIChat credits. ImageInAIChat is run by AIRPOST GLOBAL PTE. LTD., a company registered in Singapore (UEN 202346071K).

We are not selling credits yet. This policy will apply once buying opens. Until then, nobody is charged.

1. What you buy

You buy credits in one-time packs. Making one image uses 1 credit. There are no subscriptions. Nothing renews, and you are charged only when you buy a pack. Credits you buy do not expire.

Prices and pack sizes are on our pricing page.

2. Who handles your payment

Payments go through Stripe's Managed Payments service. For each purchase, Link (Sold through Link, LLC, an affiliate of Stripe) is the merchant of record. This means:

• Link takes your payment. Where sales tax or VAT applies, Link works it out and collects it at checkout.
• Link emails your receipt. If you get a refund, Link emails you about that too.
• Your card statement shows "LINK.COM*" followed by our name.
• If you dispute a charge with your bank or card company, Stripe handles the dispute.

3. Images that fail

A credit is taken when an image starts. If the image is not made, the credit goes back to your balance automatically. You do not need to ask.

• This usually happens within minutes. Ask your chat for your credit balance, and the refund shows in the list of recent changes.
• If an image takes longer than your chat waits, it is still being made. Your chat can fetch it later at no cost. If it then fails, the credit comes back.
• If your chat sends the same request again within 10 minutes, for example after a timeout, you are not charged twice.
• If a credit has not come back after an hour, email support@imageinaichat.com with the job ID shown in your chat.

4. Credits you have not used

Within 14 days of buying a pack, you can get back the money for the credits from that pack that you have not used. If you have not used any, you get the full price back.

For example, if you bought 100 credits for $10 and used 20, you get $8 back.

When we count, free credits and credits you had before that purchase are treated as used first.

5. Mistakes in a charge

We refund at any time, with no time limit, when:

• you were charged twice for the same purchase,
• you were charged the wrong amount, or
• a payment was made without your permission.

6. What we do not refund

• Credits used for images that were made, even if you do not like the result. AI results vary, so we suggest trying your free credits first.
• Free credits, such as the 5 credits you get when you sign up. They have no cash value and cannot be exchanged for money.
• Unused credits more than 14 days after you bought them. They stay in your account and do not expire.

Section 7 (refunds by Link) and section 10 (your rights under local law) still apply.

7. Refunds by Link

Because Link is the merchant of record, Link's own refund policy also applies. Link may refund a purchase within 60 days of the purchase at its own discretion, even when this policy would not give a refund. Where Link's policy gives you more than this policy, Link's policy applies.

Link's buyer terms may give you more rights. For example, they give consumers in the EU and the UK a cooling-off period. To use these rights, contact Link support.

8. If your account is closed

• If you want us to delete your account, ask for any refund under section 4 first. Credits left when the account is deleted can no longer be used or refunded.
• If we close your account because you broke our Acceptable Use Policy, credits left on it are not refunded, unless the law requires it.
• If we stop running ImageInAIChat, we refund the credits you paid for and have not used.

9. How to ask for a refund

Email support@imageinaichat.com. Send it from the Google account email you sign in with, or tell us that address. Include the purchase date and, if you have it, the receipt number from Link. We aim to reply within 2 business days.

You can also ask Link support for a refund directly.

Refunds go back to the card or payment method you paid with, together with the tax you paid on that amount. If you paid in your local currency, the same exchange rate as your purchase is used. How long the money takes to appear depends on your bank. Link emails you when the refund is made.

When a purchase is refunded, the refunded credits come off your balance. The same happens if your bank reverses a charge.

Please contact us or Link first, before you dispute a charge with your bank.

10. Your rights under local law

Nothing in this policy takes away rights you have under the consumer laws of the country where you live. If that law gives you a refund, you get it, even where this policy says otherwise.

11. Changes to this policy

If we change this policy, we update the effective date at the top of this page. Changes do not apply to purchases made before the change.